1. PAYMENT METHODS
For payments customers can select from these three options:
- Cash on delivery (CoD)
Note: Transaction Charges are applicable in-case of Mobile Banking Payments.
2. ORDER LIMIT or ORDER QUANTITY
- The minimum order limit is BDT 350. It may change in some cases like (on Applied Coupons, Sale Items, etc.)
- There is no limit on the order quantity.
3. PRODUCT RETURNS
- Customers can return a particular product if that is defective or damaged while shipping.
- Customers should receive the products by checking them properly and if they receive any damaged or defective item, they should return it instantly to our delivery person. Or else any kind of returns are not acceptable after the delivery person leave your premises.
- For our farm fresh milk once the milk is delivered at your doorstep and by any chance after boiling if you notice the milk has curdled or if it solidifies please feel free to inform us so that we can replace it for you within a day or two or you can also claim a refund if you do not want a replacement. We are always here to provide the best option for you.
- We are bound to give refunds for any kind of returns as long as it is claimed on a given timeframe and the claim is legit.
Refunds are categorized into two groups:
- In case of any issue with any product, we will issue a refund through mobile banking (Bkash, Rocket).
- Or, we can also refund the amount as store credit to customers to their Gol Aloo account which can be used later. We would mix and match that amount with your next purchase.
- Shipping rates are not weight-based. Customers can place orders as much as they want.
- Gol Aloo uses an independent delivery service provider to deliver your orders within 12 to 24 working hours. And for our special products like our Cow’s Raw Milk and Seasonal Fruits may take 2 to 3 days to deliver at your doorstep.
- Currently, we are delivering in Shantinagar, Kakrail, Paltan, Malibagh, Rampura, Badda, Khilgaon, Bashabo, Dhanmondi, Gulshan 1, Eskaton, Banglamotor, Motijheel, Moghbazar, Banasree. To order from outside of these areas, Cart total (minimum ordered amount) has to be above BDT 2,999.